The National Disability Insurance Scheme (NDIS) is an Australian Government program that funds supports and services for Australians with a permanent and significant disability. Eligible participants receive an individualised funding plan that they can use to purchase supports from providers of their choice.

Who is eligible for the NDIS?

You may be eligible if you are under 65, are an Australian citizen or permanent resident, and have a permanent and significant disability that substantially reduces your ability to participate in everyday activities. Early Childhood Early Intervention (ECEI) supports are also available for children under 6 with developmental delay.

What is the difference between agency-managed, plan-managed, and self-managed plans?

Agency-managed (or NDIA-managed) participants must use NDIS registered providers and the NDIA pays them directly. Plan-managed participants can use registered and unregistered providers, with a Plan Manager handling payments. Self-managed participants have full flexibility and pay providers themselves and claim from the NDIA.

Do I have to use NDIS registered providers?

Only if your plan is agency-managed. If your plan is plan-managed or self-managed, you can choose any provider — registered or unregistered — giving you access to a wider range of specialists. NDIS Market shows each provider's registration status so you can filter accordingly.

How do I know if a provider is reputable?

Look for the NDIS Registered badge (confirms quality standards), verified participant reviews (reviewed by real participants with a confirmed interaction), years of operation, staff qualifications, and responsiveness. On NDIS Market, you can filter by quality score — a metric combining ratings, review count, and NDIS registration.

Can I change my NDIS provider?

Yes. You can change providers at any time, subject to the notice period in your Service Agreement (usually 2–4 weeks). You are not locked in. If a provider is not meeting your needs, give notice per your agreement and engage a new provider. NDIS Market makes it easy to find alternatives.

How does NDIS pricing work?

The NDIS Pricing Arrangements and Price Limits (formerly the Price Guide) sets maximum hourly rates for most support types. Providers can charge up to these limits but may charge less. Prices vary by support type, time of day (weekday, evening, weekend, public holiday) and provider location. Always confirm pricing with your provider before signing a Service Agreement.

What is a Service Agreement?

A Service Agreement is a contract between you and your NDIS provider. It outlines the supports to be delivered, how much they cost, how and when they will be delivered, cancellation and notice periods, and your and the provider's rights and responsibilities. Always read the Service Agreement carefully before signing.

Can I use NDIS funding for telehealth or online services?

Yes. Many NDIS providers now offer telehealth and online service delivery, particularly for therapy (OT, speech pathology, psychology) and support coordination. You should confirm with your provider that telehealth is suitable for your goals and that your NDIA or plan manager approves this mode of delivery.

How do I get my NDIS plan reviewed?

NDIS plans are typically reviewed every 12 months at a scheduled review, or you can request an unscheduled review if your needs change significantly. Contact the NDIA or your Local Area Coordinator (LAC) to request a plan review. Document how your current funding has been used and what goals remain unmet.

The Complete Guide to Finding NDIS Providers in Australia

Everything you need to know about the NDIS — eligibility, plan types, registered vs unregistered providers, and how to find the right support provider for your needs.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian government program that provides funding for people with permanent and significant disability. The NDIS is administered by the National Disability Insurance Agency (NDIA) and supports over 600,000 Australians.

NDIS Registered vs Unregistered Providers

NDIS registered providers have been assessed and approved by the NDIS Quality and Safeguards Commission. They can work with participants on all plan types. Unregistered providers can also provide quality services and may be used by participants who self-manage or plan-manage their NDIS funding.

Types of NDIS Supports

Core Supports — daily activities, community participation, transport, and consumables
Capacity Building — support coordination, therapy, and skills development
Capital Supports — assistive technology and home modifications

How to Find an NDIS Provider

Identify the supports included in your NDIS plan
Search for providers in your area using NDIS Market
Compare providers by registration status, reviews, price range, and languages spoken
Send a direct inquiry to providers that match your needs
Arrange a meeting or trial period before committing

Start searching for NDIS providers

The Complete Guide to Finding NDIS Providers in Australia

What is the NDIS?

NDIS Registered vs Unregistered Providers

Types of NDIS Supports

How to Find an NDIS Provider

Browse NDIS Providers by Service